FAQ { FREQUENT ASKED QUESTIONS }
1. What makes Banaras Rug different from other carpet brands?
At Banaras Rug, we blend centuries-old weaving traditions with modern design sensibilities to create truly unique, handcrafted pieces. Each rug is meticulously crafted by skilled artisans, many of whom come from families of weavers spanning generations. Our focus on sustainability ensures that every rug is made from eco-friendly materials, adhering to ethical production practices. This combination of tradition, craftsmanship, and conscious production sets Banaras Rug apart as a luxury brand with a story in every thread.
2. Are all Banaras Rugs handmade?
Yes, every rug we offer is handcrafted by skilled artisans. Our process is deeply rooted in traditional weaving techniques passed down through generations, ensuring each rug is unique and made with the utmost care and precision. This commitment to handcrafting also means that no two rugs are exactly alike, giving you a truly one-of-a-kind piece.
3. What materials do you use for your rugs?
We use only the highest quality, eco-friendly materials to create our rugs. These include natural fibers such as organic wool, silk, and cotton, all sustainably sourced to ensure minimal environmental impact. We believe in creating luxurious products without compromising on sustainability or quality, so our materials are both durable and beautiful.
4. Can I customize a rug to my specific needs?
Absolutely! At Banaras Rug, we offer bespoke services where you can customize the size, design, and color palette to suit your unique style and space. Whether you’re looking for a statement piece for your living room or a personalized rug to complement your décor, our artisans will work with you to create something truly special.
5. How do I care for my Banaras Rug?
Taking care of your Banaras Rug is simple and will help maintain its beauty for years to come. Regular vacuuming with a low-suction vacuum can help prevent dirt from settling into the fibers. For spills, blot the area immediately with a clean, dry cloth. We also recommend professional cleaning once a year to ensure the longevity of your rug. For specific care instructions based on the material of your rug, please refer to the care guide included with your purchase.
6. Are your rugs eco-friendly?
Yes, sustainability is at the core of Banaras Rug’s philosophy. From the natural fibers we source to the eco-friendly dyes we use, we ensure our production methods have a minimal environmental footprint. We also take steps to reduce waste during production and work with artisans who share our commitment to ethical, sustainable practices.
7. How long does it take to receive my rug?
Since each rug is handmade, the production time can vary depending on the complexity of the design and size. Custom orders typically take between 6-12 weeks to complete. Once your rug is finished, we will ship it directly to you, and you will be kept updated on the progress throughout the process. For ready-made pieces, delivery times will be much shorter, and we usually dispatch them within a few days of your order.
8. Do you ship internationally?
Yes, we ship Banaras Rugs worldwide. Shipping costs and delivery times may vary depending on your location, but we strive to ensure a smooth and timely delivery process. Please check our shipping policy for more detailed information on rates and delivery timelines for international orders.
9. What is your return policy?
We take great pride in the quality of our products, and we want you to love your Banaras Rug. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. However, please note that custom or bespoke orders are non-refundable. For returns, the rug must be in its original, unused condition. Please refer to our return policy for full details.
10. What sizes do your rugs come in?
Our rugs are available in a variety of standard sizes, ranging from small accent rugs to large area rugs. However, since we specialize in handcrafted and customizable rugs, we can create any size you need for your space. Simply let us know your requirements, and we will work with you to create a piece that fits your specific dimensions.
11. Are Banaras Rugs suitable for high-traffic areas?
Yes, our rugs are crafted with durability in mind. The natural fibers we use, like wool and silk, are not only luxurious but also resilient. While some of our more delicate pieces may be better suited for lower-traffic areas, we offer a range of rugs designed to withstand everyday wear in high-traffic spaces like living rooms, hallways, and dining areas.
12. How do I choose the right rug for my space?
Choosing the perfect rug depends on several factors, including the size of your room, the existing color palette, and the function of the space. We offer personalized consultations to help you find the ideal rug for your home. Our team can provide recommendations based on your décor, lifestyle, and preferences, ensuring that your Banaras Rug complements your space beautifully.
13. Who designs your rugs?
Our rugs are designed in-house by a talented team of designers, including co-founder Kishan Singhal, who brings a fresh, innovative approach to traditional patterns. Inspired by the rich cultural heritage of Varanasi and India, our designs fuse classic and contemporary elements to create rugs that are both timeless and stylish.
14. How do I contact customer support?
We are here to help with any questions or concerns. You can reach our customer support team via email at [email address] or by phone at [phone number]. We strive to respond to all inquiries within 24 hours and are happy to assist with any questions you may have regarding your purchase or custom orders.