Banaras Rug Warranty

At Banaras Rug, we take pride in the meticulous craftsmanship of our handmade rugs. Each piece is crafted with care, and we are confident in the durability and quality of our products.

Coverage:

We offer a 5-year warranty covering manufacturing defects, including:

• Craftsmanship: Issues with hand-knotting or tufting.
• Material Integrity: Defects in natural fibers like wool or silk.

Exclusions:

• Regular wear and tear, color fading due to sunlight, and damage from improper care or accidents.

How to Claim:

To initiate a warranty claim, please contact our customer service team, providing proof of purchase and details of the issue. Our team will guide you through the next steps, ensuring a swift and satisfactory resolution.

Note: The warranty does not cover products used in commercial environments, nor does it apply to rugs exposed to extreme conditions that accelerate wear.